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Quality Policy

Hygico by InstaClean, Lda., is aware of the importance of quality in managing its operations as a benchmark in developing a competitive business environment. As such, it commits to implementing and maintaining a Quality Management System (QMS) that meets the requirements of NP EN ISO 9001:2015 and to continuously improving all processes within the organisation. As part of its mission to provide customers with a reliable, integrated service that allows them to minimise operating costs while ensuring their operations are conducted with the diligence and quality required, Hygico works towards meeting the following goals:
  1. Customer and stakeholder satisfaction, adjusting the organisation’s activities to their requirements and expectations;
  2. Concern for the safety of the services provided, seeking to ensure the best methods to process all uniforms across different phases: from selecting fabrics and manufacturing uniforms for different operations to adopting best practices in their cleaning processes and meeting each client’s requirements, from repairs to collection and delivery processes;
  3. Establishing solid relationships with the Portuguese business community, directly supporting companies through an effective, personalised service adapted to their needs;
  4. Gaining credibility and customer trust through the application of a system of processes geared towards meeting customer needs and quality Business Management, which constitute the basis of the scope of the standard – prerequisites for an organisation to seek continuous improvement;
  5. Measuring, evaluating, and improving performance across its operations;
  6. Promoting its Code of Conduct, which applies to all company employees;
  7. Defending the development of a culture and awareness of quality among (internal and external) company employees;
  8. Implementing effective internal and external communication mechanisms;
  9. Establishing mechanisms for monitoring and continuously improving its operations;
  10. Running periodic external evaluations of the company per the required quality standards.
  11. Committing to complying with the applicable requirements.
  12. Promoting the continuous improvement of the QMS in order to meet the needs and expectations of each client and employee, as well as complying with the applicable legislation and commitments undertaken;
Management commits to ensuring compliance with the quality policy established herein and to periodically updating it in view of the developing needs of the company and its external environment, ensuring all actions necessary are taken to ensure the development and improvement of the effectiveness of the company’s processes.

Last updated: 09th April 2021